Sobeys Inc., a proudly Canadian company, is seeking a dedicated and experienced Senior Operations Manager to join our team at the Retail Support Centre (RSC) in Mississauga, ON.
In this role, you will be responsible for managing warehouse operations and the transportation department, focusing on people management, aligning business processes with customer needs, and fostering a high-performance culture. You will actively contribute to creating a positive, productive, and safe working environment.
About the Job
The Senior Operations Manager at the RSC oversees the efficient operation of warehouse and transportation services.
This role emphasizes leadership in hiring, training, and directing managers and supervisors, ensuring that goals, objectives, strategies, and action plans are effectively communicated and executed. The position requires a focus on operational excellence, financial management, and adherence to safety and regulatory standards.
Key Responsibilities for the Senior Operations Manager
As the Senior Operations Manager, you will oversee various aspects of department management. Your responsibilities include:
- Leadership and Team Management: Lead the hiring, training, and direction of managers and supervisors. Communicate goals, objectives, strategies, and action plans to the team. Provide clear, visionary leadership and serve as a role model.
- Financial Oversight: Manage day-to-day operational and capital budgets, providing monthly, quarterly, and yearly financial reports. Monitor and control departmental costs, adjusting labor needs based on business forecasts.
- Performance Management: Conduct performance reviews, coach, and mentor teams to enhance professional management skills. Support succession planning by developing high-potential employees.
- Customer Service: Address and resolve escalated customer service issues related to deliveries, product quality, and safety.
- Process Improvement: Monitor and report Key Performance Indicators (KPIs), driving innovation and process improvement. Lead and participate in special projects, including business case development and Request for Proposal (RFP) creation.
- Safety and Compliance: Promote a safety culture and ensure compliance with Employment Standards Act (ESA), Occupational Health and Safety Act (OHSA), Canadian Food Inspection Agency (CFIA), and other regulatory standards. Oversee food safety compliance and manage third-party vendors.
- Transportation Management: Ensure the safe operation of transport vehicles and manage equipment maintenance. Collaborate with the National Supply Chain team to optimize haul-back opportunities and transport scheduling. Investigate transportation incidents and implement preventative measures. Maintain statistical information on drivers, equipment, and service levels to improve efficiency.
Minimum Qualifications for the Senior Operations Manager
To be successful in this role, candidates must have:
- Education: Degree, diploma, or certificate in Business Management or Operations.
- Experience: Minimum of 7 years in senior warehousing, transportation, or logistics management roles. Proven experience in leading large-scale supply chain operations.
- Technical Skills: Strong communication skills (oral and written). Results-oriented leader with sound judgment and decision-making skills. Experience working with cross-functional teams. Ability to thrive in a fast-paced environment. Experience in project planning, change management, and people development. Strong leadership, teamwork, and interpersonal skills.
Preferred Qualifications for the Senior Operations Manager
While not required, the following qualifications are preferred:
- Experience with Sobeys’ supply chain systems or similar logistics management platforms.
- Demonstrated success in implementing cost-saving measures within a transportation or warehouse environment.
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
- Experience leading large teams in a fast-paced, customer-centric environment.
Benefits of Working at Sobeys
Sobeys offers a comprehensive Total Rewards package, designed to help our teammates live better – physically, financially, and emotionally. Our Total Rewards programs go well beyond your paycheck:
- Competitive Benefits Package: Tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance.*
- Access to Virtual Health Care Platform: And Employee and Family Assistance Program.*
- Retirement and Savings Plan: Provides you with the opportunity to build and add value to your savings.*
- In-Store Discount: A 10% discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.*
- Learning and Development Resources: To fuel your professional growth.
- Paid Vacation: To support work-life balance.
How to Apply for the Senior Operations Manager
To apply for this position, visit the Sobeys careers page and submit your application online.
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