Dollarama is one of Canada’s most recognized retail brands, offering affordable products to customers across the country. With over 1,400 stores nationwide, we pride ourselves on delivering quality merchandise and exceptional customer service in a fast-paced and dynamic environment.
As a Team Leader, you will play a key role in supporting the Store Manager and Assistant Store Manager in overseeing daily store operations. This is a great opportunity for individuals with strong leadership skills, a passion for retail, and the ability to thrive in a team-driven environment.
About the Job
We are seeking a dedicated Team Leader to join our team in Ottawa, ON. In this position, you will assist the store’s management team with key operational tasks, such as supervising staff, ensuring store standards are met, and helping deliver an exceptional shopping experience for customers. Your role will be crucial in maintaining the smooth operation of the store while upholding the company’s core values.
Key Responsibilities for the Team Leader
In this role, you will take on various tasks that contribute to the overall success of the store, ensuring operations run smoothly and efficiently.
- Support the Store Manager and Assistant Store Manager in overseeing daily operations and maintaining standards.
- Act as the Manager on Duty (MOD) in the absence of the Store Manager and/or Assistant Store Manager, ensuring that store opening/closing procedures are followed.
- Assign tasks to employees and monitor their progress, ensuring they are completed efficiently and accurately.
- Assist in inventory management, including stock replenishment and maintaining accurate counts.
- Ensure compliance with merchandising practices, optimizing product placement for maximum sales.
- Play a key role in the training and development of new employees, fostering a collaborative and supportive work environment.
Minimum Qualifications for the Team Leader
To succeed in this role, you should bring a mix of retail experience, organizational skills, and a strong desire to lead.
- At least one (1) year of experience in a retail or customer service setting.
- Ability to effectively organize tasks and manage multiple responsibilities.
- Demonstrates strong leadership and communication skills, with a focus on teamwork.
- Ability to thrive in a fast-paced and dynamic environment.
Preferred Qualifications for the Team Leader
Ideal candidates will possess additional skills and experience that enhance their ability to lead and support the store effectively.
- Prior experience in supervisory or leadership roles within the retail sector.
- Strong problem-solving skills to address challenges promptly and effectively.
- A focus on customer satisfaction, ensuring every interaction is positive and professional.
Benefits of Working at Dollarama
Joining Dollarama provides numerous benefits, as well as the chance to grow within a supportive and fast-growing organization.
- Career advancement opportunities in a thriving company.
- Comprehensive training programs to support your professional growth.
- A positive and inclusive work culture where teamwork is valued.
- Competitive pay and performance incentives.
How to Apply for the Team Leader
To apply for this position, visit the Dollarama careers page and submit your application online.
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